Net Communications Reseller FAQ (Frequently Asked Questions)
1) I am signed
up as a reseller but am not sure what to do now, how does this all work?
You need to have a customer who requires a domain name, email and web
hosting. Once you have the customer and have sold them the services according
to your normal sales procedures you will then login to the Net
Communications Reseller Control Panel and register them one or more
new domain names. Once you have the domain you need to setup the name
servers to use our reseller server and then create the customer as a new
customer in your WHM (Web host Manager). Once you have created the customer
in WHM you will then be able to login and administer the services via
cPanel, before setting up the customers' client programs such as Outlook,
Firefox and Internet Explorer.
x) What web browser should I use when I log in to the Reseller Control
Panel? Why doesn't Firefox work?
At the moment the authors of WHM and cPanel rely on web programming that
appears to only work in Microsoft Internet Explorer so for the moment
please don't use Firefox or any web browser other than Internet Explorer.
x) What is WHM?
WHM stands for Web Host Manager and it is the software we run to allow
you to manage your customers via your web browser. You can access WHM
by pointing your web browser to http://resellerbox.netcom.co.uk:2086
and logging in with the username and password that we assigned you when
you first signed up as a reseller.
x) What is cPanel?
cPanel stands for control panel and is the software that your customers
(and you) use to manage and maintain their own internet services. You
can access cPanel by pointing your web browser to http://resellerbox.netcom.co.uk:2082
and logging in with the username and password that YOU assigned when you
first created the new customer.
x) How do I register a new domain name?
You need to login to the domain
registration tool and search for the domain name that you would like
to purchase. Once you have found the domain name you can order it online,
fill out your contact details and order the domain.
x) I have registered a domain name, what DNS servers should I use?
Using the domain name management tool you can create a new DNS server
based on your domain name. You should create dns.yourdomain.com and dns2.yourdomain.com
and point them to 217.72.171.59 and 217.72.171.56 respectively.
x) How does
the billing work? Will you bill my customers?
We will bill you on a monthly basis for any packages that you create on
our reseller server as per our reseller pricing here.
It is then up to you to bill your customers for the package and any other
services you provide as you see fit.
We will never have any contact with your customers: your customers are
for you to manage and support.
x) How do I add
a customer so that they can use webspace and email addresses?
You need to register or transfer a domain and update it with the correct
DNS servers (see above) then login to WHM and click on "Create New
Account". You need to assign a domain name, username (max 8 chars)
and password and assign a package from our list of packages then click
on create. You or your customer will then be able to login to cPanel and
administer the domain name.
x) How do I set up an email address/webspace/change a password/etc
Once you have got a domain name and have set up the customer in WHM either
you or your customer can login to cPanel on http://resellerbox.netcom.co.uk:2082
and administer the customer accounts. You will need to login with the
username and password that you setup in WHM and from there you will be
able to administer the account, setup email accounts, FTP accounts, mailing
lists and various other features.
x) How do I transfer a domain to you
You will need to contact Net Communications Technical Support who can
request the domain name and put it onto your reseller profile. Transfering
domain names can be tricky as there are many different domain hosting
companies so this is the one part of this service that is best handled
by our trained professionals.
x) I have forgotten my reseller password, how can I retrieve it?
If you have forgotten your reseller password you will need to call us
to reset it on 01603 444444. If you have forgotten your password then
we would just like to catch up and have a friendly chat to make sure that
you are OK with the services.
Any other questions that aren't answered here? Email
us.
Back to the Reseller Control Panel